CRM Software for Local Government
Modernize your customer service experience from request to resolution with easy-to-use CRM / 311 software, and redefine what it means to be a well-run agency for residents and staff.
Powering 1,500,000+ Interactions a Year
Benefits for Local Agencies
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Provide citizens all the functionality of an app without needing to download one. An intuitive submission process combined with 24/7 omnichannel access via web, email, text and social media makes it easy for citizens to report issues/find information and submit service requests.
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By serving citizens through more efficient, cost-effective channels, your municipality saves time and money. Configurable workflows and automatic routing create streamlined processes for handling citizen requests and eliminate the need for staff to manually provide updates to citizens.
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Stay in the know with instant access to a request's history. Show that you're following SOPs and staying on top of operations should an escalation occur. With Comcate’s CRM software for local government, you can reduce frustration and ensure nothing gets lost.
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Citizen request data can provide powerful insights. Show you're focusing on council's priorities and meeting SLAs with AI-powered reporting. Streamline agency-wide reporting, or produce reports by council district, police sector, and more.
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Our CRM / 311 software is hosted in the AWS GovCloud. With secure facilities, a robust network, power redundancies and around-the-clock monitoring, you can rest easy knowing your citizen’s data is safe.
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Stay in the know with instant access to a request's history. Show that you're following SOPs and staying on top of operations should an escalation occur.
+30K Staff Users
220 Agencies
20 Years of Experience
CRM / 311 Software Features
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Allow citizens to search for answers before submitting requests with a publicly available database of information.
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Configurable workflows make it easy to auto-assign submissions to the correct department based on attributes like category selection or location.
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Staff will receive reminders for service orders assigned to them. Requests not meeting their SLAs will be automatically escalated.
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Citizens will receive customer satisfaction surveys once their requests have been closed, helping you measure citizen satisfaction.
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Staff can correspond with citizens directly from the CRM / 311 software and add internal-only comments. When a request is closed, the citizen is notified.
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In-app GIS intelligence tools improve staff execution and make citizen submissions quicker.
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Search citizen submissions and historical records by category, keyword, location or person.
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Control staff access to your CRM / 311 software using role-based permissions.
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Upload templates for email and text message auto-responses from each department.
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Our text-recognition algorithm reads submissions and auto-suggests a category to streamline the submission process.
Powerful and flexible reporting tracks key metrics that show the difference you’re making.
Serve your customers better with Comcate’s CRM for local government software.
“Comcate’s CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our customer service.”
Getting Started
1. Schedule a Call
Let’s take 15 minutes and see if we’re a good fit. You’ll share what you’re trying to do and we’ll share how others like you have succeeded. If it looks promising, we’ll schedule a demo.
2. Get a Plan
Because no two agencies are the same we’ll work with you to understand your processes and come up with the best way to set up your workflows from request to resolution.
3. Make a Bigger Difference
It’s hard to make a difference when you’re stuck doing administrative work. Comcate’s ease of use, automations, and integrations free you to make your greatest contribution ever.
Why Comcate
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20+ Years of Experience in Local Government
As a company founded by government leaders, Comcate has more than 20 years of experience in the local government software industry. We understand your pain points – and how to solve them.
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Best-in-Class Customer Service
With Comcate, you’ll always have a friend on your side. Each account has a dedicated client services representative, so that when you have a question or need help, you know exactly who to call. Our representatives take pride on always returning your call within four hours.
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Professional Services
Because no two agencies are the same, we’ll work with you to understand your processes and come up with the best way to set up your workflows and configurations. Whether you need an integration with an existing tool or want a brand-new build for a service you can’t find elsewhere, the Comcate team is here to build that bridge for you.
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Quick Implementation
Our average implementation takes just 45 days – many even less. We will work with your team to get your new software up and running so your team can start seeing a difference right away.
Featured Blog Posts
Download our Free Guide
A Guide to Selecting Distributed CRM/311 Software in 2021
It’s hard to figure out which CRM/311 solution is right for your agency. Should you pick the larger platform that’s best known? Or go with a smaller solution that can be tailored to meet your needs?
We’ve met with hundreds of local government agencies and collected their wisdom into an evaluation guide and scorecard for you.
Downloads:
