Our Approach
At Comcate we assign a team of experienced professionals to work for you. From proposal through implementation and beyond everything that makes your agency unique is accounted for. And because we love what we do we’ll have some fun along the way.
Our Team Does All the Heavy Lifting
Dedicated Implementation Manager
Dedicated Technical Lead
Average Implementation in 45 Days or Less
Going beyond great software.
A successful outcome demands more than great software. You need a partner with the know-how to smoothly integrate new tools into your staff’s daily lives. Whether you’re adopting technology for the first time or leaving old software behind, Comcate can help.
“Comcate’s customer service is just incredible. Our implementation guy was full of personality and gave us a lot of attention.”
“Comcate had just what we needed, and the cost was very reasonable. Now we’re looking at more of their solutions.”
“Implementation went smoothly. There were many moving parts but it wasn’t overwhelming as everything was coordinated.”
Pre-Proposal Support
Our team is all about solving your problems. Before making any recommendations, we learn about your needs and help you define your project goals. We don’t want you to pay for functionality you won’t use, or waste time evaluating things you don't need.
Implementation Support
Our implementation team has hundreds of implementations under their belt and knows how to align people, processes, software, and services to achieve your agency’s goals.
Your dedicated implementation manager will guide you through a 4-stage implementation process that’ll break down your project into manageable bite-sized pieces. While frequent check-ins ensure that everything stays on track.
Ongoing Support
Your dedicated account manager and support team are here for you. Have questions or need changes? No problem. Supports requests are answered in 2 hours or less and changes to your configuration are included with your annual agreement.
Our customer support team is available Monday - Friday from coast to coast during regular business hours. There’s also a comprehensive knowledgebase where you can find answers 24x7.