• Posted On: January 06, 2021

In 2020, Anderson County, Tennessee’s 14-year-old Animal Care and Control unit decided it was time to modernize. The paper-based department was stretched thin without an efficient way to track their cases, schedule compliance visits, identify repeat offenders or produce reports for the county commission. And when a third officer was added to the unit, the […]

• Posted On: December 22, 2020

The City of Lancaster, CA’s award-winning communications team recently added a drone to its arsenal of storytelling tools. But before the team could take their first flight they had to put the processes in place to comply with FAA regulations. The penalty for not closely following the FAA’s rules is $20,000 per non-compliant flight. The […]

• Posted On: December 09, 2020

There’s no doubt that software as a service (SaaS) makes great sense for local government agencies. However, selecting, implementing, and adopting new solutions can be hard. But it doesn’t have to be. At Comate, we’ve implemented software for hundreds of agencies. And we’ve seen some implementations go better than others. What it comes down to […]

• Posted On: December 02, 2020

With the wide range of CRM/311 software on the market, it’s challenging to figure out which Citizen Request Management solution is right for your agency. Should you pick the larger platform that’s best known? Or go with a smaller solution that can be tailored to meet your needs? The team here at Comcate has met […]

• Posted On: November 20, 2020

At the center of every successful company is the service team that makes it up, which is why we want you to get to know the people who can help take your agency operations to the next level. Kolten Keeney has been a member of the Comcate team since 2018 and has excelled in his […]

• Posted On: November 17, 2020

As code enforcement officers know code violations vary by local, seasonal and specific initiatives.   Comcate has implemented algorithms which identifies which violations are being utilized more frequently which allow users to create cases faster and easier.  For example, in the fall overgrown weeds is a frequently sighted violation. Having this data readily available provides an […]

• Posted On: November 12, 2020

Now more than ever agencies are looking for innovative ways to engage with the citizens they serve. Where safety and social distancing are top priorities, agency staff are working to find ways to support the citizens and keep the work environment safe as well. Strategies to encourage interaction with their citizens include: Empowering citizens by […]

• Posted On: November 05, 2020

Comcate was proud to be a sponsor of this year’s CACEO virtual conference. Like in years past the conference provided exhibitors and attendees key insights to help your agency and officers improve the support of the community you serve. The conference provided code enforcement officers opportunities in these key areas: Connecting with the professional communities […]

• Posted On: November 03, 2020

For over 20 years Comcate has been providing government agencies with cloud based solutions to help them improve efficiency and simplify operations. In order to help our clients achieve these objectives we’re always looking for ways to deliver our clients more secure and stable solutions. Most recently we’ve made changes to the following: Move to […]

• Posted On: October 23, 2020

The COVID-19 pandemic has presented many challenges for organizations across the country.  Normal, everyday tasks now have to be reimagined in a virtual or socially distanced manner. This presents a unique challenge for public agencies as many are not prepared to set up teleworking for staff or handle online requests/feedback from the community. The pandemic […]