Improved moral, and improved outcomes

In this month’s newsletter, I wanted to highlight two great examples — one external and one internal — of using the “principles of Lean” to achieve better outcomes, and ultimately better government.
In a recent GovTech article, the successes of the State of Arizona’s Government Transformation Office were highlighted. I won’t give away the whole story here, but suffice it to say that the State of Arizona was able to adopt private sector principles of Lean to improve

  • Customer value
  • Continuous improvement
  • Engage employees
  • Improve productivity, quality and service


I recommend the entire article for good insights and lessons you can apply in your own agencies:
At Comcate, we are also partnering with clients on agile and lean approaches. Recently we launched a version of our software solution to support new Kentucky legislation called HB422.
That process included:

  1. Agile approach – we iterated multiple releases and gained client feedback
  2. Lean – we built on our existing platform
  3. Active client input – a core group of clients provided feedback throughout the process

The result was a rapid ability to meet these new state requirements.  Here is a view of the Case Listings screen which ties directly to the code enforcement manager software.

If you’d like to learn more, here are some helpful links on:

And as ever, please call me anytime with questions about how Comcate can help you improve your citizen engagement: (415) 632-1248.


Dave Richmond


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