Accurate reporting is a valuable part of a highly-efficient public agency department. You use reporting to measure how well you’re using resources and to identify areas of opportunity, both at the strategic and day-to-day levels. Understanding the differences between operational and analytical reporting helps your staff and managers utilize each type of reporting more effectively.


Operational Reporting

Careful tracking of your daily activities help make the most of your time and resources. Information gained through operational reporting can be used to manage day-to-day activities and can be used to determine your progress against your goals.


Operational reporting has three distinguishing characteristics:


  • It is designed for the support of daily activities at a transaction level
  • It is about details and includes up-to-the-second information
  • It is most useful for front-line employees


Operational reporting is useful for short-term decisions made about daily details. The reports contain information essential to the running of your organization at a front-line level. The decisions relying on these reports are immediate, made by line managers.


The reports are key for preventing cases from falling through the cracks when they require follow-up action. They can also be used to assign cases to alternate employees when your case manager is out of the office.


Operational reporting is useful for tracking overtime and other specific metrics that affect the daily processing costs in the office. The information can be conveniently accessed, in many cases, from the field with a wireless connection, making the up-to-the-second data available at any time.


Analytical Reporting

By contrast, analytical reporting offers a birds-eye view of your department’s effectiveness at achieving your objectives. It is not useful for daily, detailed decision-making, but rather for broad, general trends occurring in your organization.


Analytical reporting has its own identifying characteristics:


  • It’s intended for use at the strategic level
  • It utilizes summarized and manipulated data from a variety of time periods
  • It is useful for management and executives for high-level decision-making, including forecasting and problem-solving at the department, agency and regional levels of planning.


Comcate software generates custom analytical reports for departments examining particularly “hot issues” The report is designed for presentation at a council or executive team meeting for use in evaluating the effectiveness of an agency program. Comcate’s goal is to create a tool that makes these custom reports easy for clients to quickly access.


Comcate is currently developing new updates for reporting that will help you gain even more information on your programs, as well as improving data for effective daily operations.


To learn more, be sure to check out the Comcate booth at the IMCA. We’ll be in Booth #318, ready to talk with you about your specific challenges and the reports that might be applicable to your situation.

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