Comcate Newsletter – October




October 2014

Are You Fighting Graffiti in Your Community?

Comcate building

How much money is your agency spending to drive graffiti cleanup efforts?

Are your code enforcement officers backlogged while trying to address community-wide graffiti?

Graffiti is a problem that affects many communities. Unless the perpetrator, also known as a “tagger” is caught and prosecuted, recovering the cost of removal can be a significant challenge. If you could get your citizens involved, how much could your agency improve their response? If your agency could effectively identify and prosecute taggers, how much more successful would your agency be in eliminating or reducing graffiti?

According to the U.S. Department of Justice, the nationwide cost of dealing with graffiti is more than $21 billion, a total that reflects only the expenses related to cleanup. Additional charges involve attorney’s fees and other clerical costs, many of which your agency is likely covering. Recovering the cost from the accused isn’t generally an option.

Many taggers work under the cover of night, and even if they are caught, they may be a minor with no access to money. Many communities implement legislation that requires the parents of the tagger to pay the cost of cleanup in a graffiti conviction. Some of these laws allow the community to place a lien on the parents’ property or to garnish wages to recover the expenses.

Businesses that are victimized by taggers can feel the effects on the bottom line. Customers who had previously been loyal patrons may suddenly feel unsafe. Likewise, the appearance of graffiti may also affect how residents feel about their community. Graffiti is often associated with gang activity or other illegal behaviors, which can result in your community losing stable residents.

Combating all of these problems rests on the ability to accurately report the occurrence of graffiti and then accurately tracking that report through to identification, removal and prosecution of the offender. Citizen use of a mobile app to report graffiti can help your agency more quickly respond to graffiti issues, and can help group and identify taggers. Further, use of case management software can help your agency staff more effectively identify and prosecute taggers, and can assist in faster graffiti removal.

A mobile app can help your residents feel that they have some control over the activities that can have a negative impact on the community. Residents can report an incident, receive automatic updates and status reports on the incident and cleanup, and your agency can track and efficiently record any action taken related to the incident.

Comcate offers mobile app solutions that can empower citizens to help the community manage blight, and can support effective and efficient tracking of cases so that violations can be grouped and presented properly for prosecution. Call Comcate today to find out how to offer your residents and agencies a way to combat graffiti or other issues in your community that hurt the bottom line.


With modern technology Americans are more connected, person to person, than ever before. Whether it’s through email, mobile phone, tablet or social media platforms people are talking more and sharing more than was even possible in the past. Even though those same channels make it possible for citizens to connect with local government, the disconnect people feel from city and state officials remains high. At Comcate we want to help repair that disconnect.

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Mobility is a valuable tool for citizens when they want to report issue to city hall on thing like potholes, streetlight outages, weed problems or any other issue that requires the attention of city staff. With Citizen Mobile Access, your residents can install a customized app to their mobile device and report cases, including the ability to upload photos and tag the exact location so your staff will know where to go to fix the problem.

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Before the city of Patterson, California, began partnering with Comcate to track graffiti cases, the workload was paper-intensive. When an instance of graffiti was reported, it had to be recorded on a form, with a copy of a photo attached for police reference. It required time, paper and labor to complete the reporting process for the 800 to 900 cases of graffiti each year.

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In This Issue


How Mobile Can Reduce the Impact of Graffiti


Citizen Access Mobile


City of Patterson Reduces Graffiti With Comcate



Read our Case Studies to see our clients’ success stories.

Read what other Public Agencies have to say about Comcate

“Comcate Citizen Mobile Access helps us create a more interactive relationship around those issues and services of interest to the community.”
– Rick Kitson, Public Environmental Affairs Director, City of Cupertino

“Comcate Citizen Mobile Access lets citizens contribute their first-hand experiences and feedback with up to the minute information. It helps us stay informed on and be responsive to their needs.”
– Steve Garrison, Chief Information Officer, City of Fairfield

Welcome New Comcate Clients

144 Linden Street
Oakland, CA 94607

(415) 632-1248


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