Promoting citizen engagement is a key benefit that mobile technology can offer local governments. The ability to involve citizens in identifying code enforcement, graffiti issues and maintenance issues allow citizens to engage in improving the community and assists in making the community a better place for everyone.
Your agency can also enjoy the efficiencies gained from launching mobile apps for citizen engagement. The use of mobile reporting reduces the number of phone calls coming in to the agency and automates your departments tracking and follow up on cases. Mobile technology allows a citizen to download an app to any standard mobile device. With this capability, the citizen is able to upload and report an issue. The location is automatically identified and pictures are submitted when they encounter a code violation or other problem. Once they have submitted the case, they are able to receive regular updates and are notified when the problem is resolved.
Tools like Citizen Mobile Access by Comcate allow communities to take a proactive position when interacting with citizens. Citizens reporting cases from their mobile phones are able to identify the problem before it becomes an eyesore and code enforcement officers are able to resolve the issue before citizens become frustrated. It’s a win-win situation that can produce positive results for your community.