The Freedom of Information Act was signed into law at the federal level in 1966 and ensures that U.S. citizens can gain access to public information. Since that time, all 50 U.S. states have adopted freedom of information laws that govern documents and information at the state and local levels. This means that municipalities like yours must have the time, manpower and resources to respond to requests in a timely manner.
With citizens expecting immediate availability of information and with requests coming in on a daily basis, how do you determine the best strategy to meet their demands as well as your own?
The inefficiencies caused by demand outweighing supply can quickly handicap your department and make it look uncooperative in the eyes of the public. Likewise, elected officials and department supervisors expect to be able to see that citizen requests are being handled effectively and responsibly. That is a lot to accomplish, and can be made doubly challenging without the proper resources to manage the process.
With Comcate’s Public Records Request Manager, citizens can make requests online, allowing your department to then track the case through our cloud-based solution until the request has been fulfilled. Our software will report the amount of time it takes to fulfill requests, the type of requests occurring most often and the channels through which they are being completed. With this information, you can not only make adjustments where necessary, but also develop and continually improve your agency’s best practices.
If you and your agency are struggling to determine the best way to balance public records requests with the myriad of other tasks you need to accomplish throughout the day, it’s time to investigate a more efficient solution. Built by municipal professionals, our Public Records Request Manager takes the pain out of information fulfillment and allows you to stay focused on efficient municipal operations.