- Posted On: July 28, 2014
Many communities throughout the U.S. are using manual processes to carry out their day-to-day municipal duties. An inspection officer will use pen and paper while going through home inspections. Those notes will end up in piles on desks back at the office and will have to be manually entered into the city’s records system. However, communities that have embraced technology will see a much more efficient turn-around in home inspections.
The downside to manual processes, other than the fact that they are burdensome for the inspection officer, is that many homes and other properties are on a wait list. For properties that are dangerous and still on that wait list, it poses a threat to the community. Furthermore, antiquated workflow processes also get under the skin of the citizens who are expecting their needs to be met; yet they aren’t because cases are stacking up.
Many scenarios play out in a similar way. A community member notices an issue with a property in their neighborhood and they make a call to the city. The city makes a note of it and puts it on somebody else’s desk to be entered into the system. Then the case eventually gets to an inspection officer who performs an inspection and delivers a written report when he or she gets back to the office. The report is manually entered into the system and compliance officers, once presented with the information, make their decision and, … well you get the picture. This scenario is inefficient.
The community of Henderson, NV, the second largest city in the state, faced this challenge for years before city leaders began the search for a solution. They wanted a system that relied less on paper, would be more efficient for their inspection officers and keep the citizens safe and happy with quick a turnaround on their concerns.
The city wanted a system that would improve the communication between the citizens and the home inspection officers and the rest of the department. They wanted an automated process that allowed home inspectors to make their reports from the field and have the report immediately uploaded to the city’s server without the officer having to come back to his or her desk.
What they found was Comcate’s software management program for building and fire safety. The solution delivered on all of their needs, which helped to ease the frustration of citizens. Furthermore, the solution cut the department’s use of paper by 90 percent and allowed them to communicate efficiently with citizens on their concerns. Citizens want their neighborhoods clean and up to code, which is what Comate’s solution offered to Henderson.
Comcate’s building and safety manager solution allows workers to access case history on properties from the field. Officers can schedule follow-up inspections from the field and get automatic reminders when those inspections are coming up. If this sounds like something your community needs, contact Comcate today.