Henderson Exceeds Service Targets with Help from Comcate

Henderson-City-LogoThe City of Henderson, the second largest city in Nevada, was going through a dramatic increase in new construction and city officials had concerns regarding the existing buildings. Using a fax and call-in code enforcement feature was time-consuming and inefficient. It also did not allow officials the ability to measure and report on important data associated with code enforcement, rendering them unable to set and track city goals.

The city was looking for a more organized land management system to track various building and fire safety inspections as well as a request tracking system for all departments. Comcate was the selected vendor, giving Henderson a more robust reporting and tracking system for the entire city.

Comcate enabled the city to put this data all in one place, including the information from the computer and paper-based systems they were previously using. The solution permitted them to track progress and send status reports much easier and with more accuracy.

Prior to instituting Comcate, the City of Henderson was unable to track data from their previous code enforcement, land management and request tracking systems. They are now able to measure and report requests and incidents via Comcate’s application. This helped them establish service targets and department goals that they now are able to exceed over 90% of the time.

“Comcate has been a very reliable partner,” Jerry Trotter of the City of Henderson said. “They have continued to innovate with their product regularly, offering us more and more options. I believe it has been a good partnership – where we have been able to suggest upgrades and enhancements that they have implemented and shared with their other users – as we have benefited from their suggestions.”

Trotter believes that the more people who use the products that Comcate provides, the better these products evolve, so he would personally recommend the products to other cities. He would also recommend Comcate because the company listens to their suggestions, consistently creating more effective products for the people served.

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