Testimonials

Through on-going support and development, we build strong and lasting relationships with our clients. Their specific needs may be different, but they all partner with Comcate to better serve their communities and increase efficiency within their organizations. Read what some of our clients say about our Code Enforcement solution

“With a couple of mouse clicks we can pull up historical data on properties, complainants, violators, etc. and access that information in the field–including the photographs and documents sent. We use to have time tracking sheets in each paper file, now the time is tracked in Comcate, which is more accurate and searchable for reports.”
-Dave Mason, Code Enforcement Officer, Del Norte County, CA

 

“Comcate demonstrates the importance and effectiveness of performance-based government. It allows for timely and accurate information sharing; rapid deployment of resources; effective tactics and strategies and relentless follow-up. As a result there are better outputs and better outcomes for Salisbury’s citizens.”
-Martin O’Malley, Governor, State of Maryland, speaking about the Salisbury, MD Comcate implementation

 

“Last year we handled over 3,100 Code Enforcement cases. We estimate savings on average 30 minutes per case, which equates to 1,500 hours or almost the equivalent of one officer!”
-Code Supervisor, City of Lancaster, CA

 

“Our staff can now read and produce detailed documents, such as case details, from their laptops. As they follow along with the case, we can add notes. Time expended on the case is recorded electronically. We are saving more money on paper and copy production than we put into setting up this program.”
-John Kimbro, Code Enforcement Manager, Pomona, CA

 

“Comcate’s team understands what it takes to make the implementation of a new program a success in a public agency.”
-Judy LaPorte, Director of Administrative Services City of Rocklin, CA

 

“Comcate has been very responsive to our requests. This is probably the LARGEST factor in OUR satisfaction. We have a good working relationship with them and we are regularly revising and updating the software. They have recognized that the updates we have requested could and probably will be wanted by other clients.Their customer service is excellent!”
-Addah Moritz-Smith, Manager of Communication Services, City of Henderson

 

“Comcate’s Code Enforcement Manager software has significantly increased our organization’s efficiency, effectiveness and productivity.”
-Brad Young, Code Enforcement Supervisor, St. George, UT

 

“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service. The system allows us to match up programs and resources with customers’ needs and interests and send information to them through the CRM. When our citizens access “Contact Henderson”, powered by Comcate eFM, they are tapping into a quality service partnership.”
-Skeet Fitzgerald, Manager of Neighborhood Services, Henderson, NV

 

“We’ve been very happy with the quality of service and professionalism Comcate demonstrated. The system is very easy to use and configure to meet our needs. Data management is now automated. Reporting is simple.”
-Mike Tilson, Director of Code Enforcement, Albany, GA

 

“Comcate’s eFeedback Manager has provided us with a systematic and effective way to respond to customer requests and to  coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.”
-Mala McGill, Santa Clara Valley Water District, CA

 

“The main reason we use Comcate is that is provides us with an outstanding tracking system. In a matter of seconds, we can access the complete violation history on an individual property and can find contact information for the owner. Running reports to determine trends and the way using forms that are automatically populated are also huge benefits to using the system. The customer service has also been great. Whenever we have a question or request, staff is always available to help us through the issue and provide guidance on how to make improvements.”
-Mike Yeager, City Engineer, City of Covington, KY

 

“Officers can spend their time in the field more because cases are organized and manageable. Being able to upload pictures, correction notices and citations to a case so that it all appears in one place is great for us and a huge improvement upon keeping case information in multiple files and folders.”
-Ken Lowery, Business Licenses Supervisor, City of Henderson

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