eFeedback Manager


With the eFeedback Manager, users utilize customer request tracking and CRM software for a complete customer service solution. The comprehensive and seamless web-based approach gives you the power to track email, phone calls, postal mail and citizen drop-ins. The program becomes even more useful and powerful when used in tandem with Comcate’s GIS Module. Save time on administrative tasks via automated routing and tracking of requests, a centralized database that puts information right in front of you, case resolution tracking with robust case management tools and automated notification of unresolved cases and open tasks.

 

You can improve customer service and efficiency with informed, prompt dialogue between city staff and citizens with the eFeedback Manager. Automatically update information on a completed case, provide 24-hour access to your office with a robust online customer service center, post and easily update citizen FAQ information and easily offer up email postings and blasts on any topic of interest to all citizens.

 

HIGHLIGHTS


      • Workflow Automation
      • Escalation and Notification of Cases
      • Complete Reporting
      • MS Office Integration Word, Excel and Outlook
      • Case Management
      • Customer Service Center
      • Online Case Submissions
      • Auto-Response Emails
      • IVR Integration

 

“Comcate integrated eFM across all departments to provide a city-wide view of requests and improved our effectiveness at responding.”
-Bert Perry, Senior Management Analyst, City of Lancaster, California

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Citizen Access Mobile

 

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eFeedback Manager Infographic

Comcate’s eFeedback Manager helps engage citizens by delivering the right information, at the right time.

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