eFM Enterprise

Comcate integrated eFM across all departments to provide a city-wide view of requests and improved our effectiveness at responding.
Bert Perry, Senior Management Analyst, City of Lancaster, California

 

Customer Request Tracking and CRM Software

eFeedbackManager (eFM) Enterprise Edition is the complete customer service tool for local governments. Our web-based Customer Relationship Management (CRM) software captures, routes, and manages all forms of citizen requests.

eFM offers a comprehensive and seamless web-based approach to tracking email, postal mail, phone calls, and citizen drop-ins. Used in conjunction with our GIS Module, Outlook Module, or Code Enforcement Manager, it becomes an even more powerful program.

Save time on administrative tasks

  • Automated routing and tracking of requests
  • Central database puts information at your fingertips
  • Cases tracked to resolution with robust case management tools
  • Automate notification of unresolved cases and open tasks

Improve Customer Service and Efficiency

  • Informed, prompt dialogue between city staff and customers
  • Automatically updated information on each complete case
  • 24-hour access to City Hall with online customer service center
  • Email postings and blasts on topics of interest to customers and citizens

Citizen Access Mobile

FEATURES

  • Work flow automation
  • Escalation and notification
  • Complete reporting
  • MS Office integration Word, Excel, and Outlook
  • Case Management
  • Customer Service Center
  • Online Case Submissions
  • Auto-Response Emails
  • Work Flow Automation
  • Escalation and Notification of Cases
  • Complete Reporting
  • IVR Integration

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CRM BROCHURE