Local governments looking for a complete citizen engagement tool will find it with Comcate’s software. The request tracking software gives you the ability to capture, route, and manage all forms of requests (both internal and external). Whether feedback comes in via phone, drop-in, web, or mobile device such as our citizen engagement app, eFeedback Manager will allow your staff to track cases easily and efficiently. Public records requests from citizens can also be managed through the Public Records Manager, giving an automated workflow management that will allow these requests to be efficiently handled and citizens to be kept informed.
Fully customizable to each community’s unique department structure, Comcate allows you to communicate with your citizens like never before. Do you need to let your citizens know about important information such as FAQs regarding business operations due to COVID, curfews due to protesting/riots, road closures, and more? Agencies can blast messages to citizens who have downloaded the citizen mobile application.
“With Comcate’s help, our customer request tracking has been improved and made efficient, effective, and delightful to our citizens.”
– Ted Gaebler, City Manager Rancho Cordova, CA
“We consider Comcate eFM to be crucial to achieving a 360 degree view of our citizens, allowing us to better serve their needs. Comcate eFM has made us more efficient and improved our customer service and is an important element in our civic engagement website.”
-Rick Cole, City Manager City of Ventura, CA
“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service.”
-Skeet Fitzgerald, Manager of Neighborhood Services Henderson, NV
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