Local governments looking for a complete citizen engagement tool will find it in Comcate’s eFeedbackManager (eFM) Enterprise Edition. Comcate’s Request Tracking software gives you the ability to capture, route and manage all forms of requests – internal and external, via multiple communication channels. Whether feedback comes in via phone, drop-in, web, or mobile device, eFeedback Manager will allow your staff to track cases easily and efficiently. With Comcate’s user-friendly web interface, task management is streamlined and public agencies can embark on community engagement programs that give them better access to residents and vice versa through improved communication.
Fully customizable to each community’s unique department structure, issue profile and organization, Comcate’s automated workflow management will help streamline your operations and reporting features.
“With Comcate’s help, our customer request tracking has been improved and made efficient, effective, and delightful to our citizens.”
– Ted Gaebler, City Manager Rancho Cordova, CA
“We consider Comcate eFM to be crucial to achieving a 360 degree view of our citizens, allowing us to better serve their needs. Comcate eFM has made us more efficient and improved our customer service and is an important element in our civic engagement website.”
-Rick Cole, City Manager City of Ventura, CA
“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service.”
-Skeet Fitzgerald, Manager of Neighborhood Services Henderson, NV
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