eFeedback Manager Limited


The eFeedback Manager Limited Edition is a perfect match for municipalities looking to ease into Comcate solutions at a lower cost. It’s an entry-level request tacking application used for managing public agency communications. For a public agency leader with an eye on efficiency, eFeedback Manager Limited Edition offers effortless customer relationship management that can enable you to perform more efficiently and produce better outcomes.
 
The eFeedback Manager Limited Edition allows you to realize total case management with the ability to manage, track and report on inquiries of elected officials and constituents. The fact that it’s a limited solution doesn’t affect your ability to create, assign and track tasks and projects or generate rich reports that highlight outstanding tasks that allow you and your staff to make informed and effective decisions.
 
Using eFeedback Manager Limited Edition, elected officials’ requests can be entered and the responsible parties are automatically notified. When an executive’s aide enters requests, everything is tracked and stored so that nothing falls through the cracks. eFeedback Manager Limited Edition can also be used prior to weekly staff meetings to help identify requests that remain open. All affected parties can be notified of these requests automatically.
 

HIGHLIGHTS


    • Workflow Automation
    • Escalation and Notification
    • Complete Reporting
    • MS Office Integration – Excel and Outlook
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      “Starting with eFM Limited Edition was very easy and allowed us to set the stage for an effortless upgrade to Enterprise Edition, leading to a successful implementation.
      -Maggie Healy, Assistant to the City Manager, Redondo Beach, CA

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