Mobility is a valuable tool for citizens when they want to report issues to city hall on things like potholes, streetlight outages, weed problems or any other issue that requires the attention of city staff. With Citizen Mobile Application, your residents can install a customized app to their mobile device and report cases, including the ability to upload photos and tag the exact location so your staff will know where to go to fix the problem.

Comcate’s Citizen Mobile Application boosts citizen engagement while also working with your departments to locate problems and solve them.

HIGHLIGHTS

• • Downloadable Citizen Application to Report Issues

• • Citizen Ability to Geo-locate and Photograph Issues

• • Automated Case Routing to Agency Department and Staff

• • Photos Included in Cases

• • GIS Integration for Better Location Tracking and Parcel Information

• • 24/7,Real-time Status Updates for Citizens

• • Integration with Comcate’s eFeedbackManager and Code Enforcement Manger

• Customized App Graphics and Agency Subtopics for Optimal Experience

“Comcate Citizen Mobile App helps us create a more interactive relationship around those issues and services of interest to the community.”
– Rick Kitson, Public Environmental Affairs Director, City of Cupertino