Agility on the Court, and In Your Agency: Lessons from the Warriors & McKinsey

 
As an Oakland native, I’d be remiss if I didn’t at least note (gloat) in passing about the recent Golden State NBA Title win. Go Warriors!
 
And I’m also proud to call attention to a very nice public gesture the made to the city of Oakland: their willingness to pay the full $4M for City of Oakland Celebration.

“We recognize that times are hard and this city in particular has had its share of issues over the years,” Warriors owner Joe Lacob said, via KNBR. “There are a lot of fundamental needs — police, schools — we’d just like to say: this parade, this whole day, all the costs, every dollar is on us. It’s our gift to the city of Oakland.”

 
Shifting gears from on-court agility, strength and style to the less flashy subject of agility in government, in the month’s newsletter I wanted to share a really interesting study on how changing project strategies can help deliver more value to citizens. Over time an increasing number of public agencies are adopting agile project methodologies over classic waterfall approach — a change which has been demonstrated to lead to better outcomes.
 
In this McKinsey case study, the Danish Business Authority changed mid-stream from a waterfall project approach to agile approach with great results. Some of the quoted results include:
 
Digitization has greatly increased the efficiency of the Registration process.
 

Tasks

Before

After

Number of process flows

Multiple, 100+ screens

13 to 15 screens

Creation

11 screens

1 process

Jounaling

4 or 5 screens

1 process

 
At Comcate we have revised our implementation process to reflect these types of approaches. In the past, we would spend extensive meetings and time gathering data for configuration. We now utilize data sets based on agency best practices and deliver a pre-configured application. This includes most of the set-up required to beginning using the system. Agencies can then review the application in a staging environment and provide feedback which is than updated. In some cases it is real time. This approach has helped us accelerate the time from signing a contract to going live. It is also allowing us to reduce the time required to implement software

 

Client highlights:

 

HB422 – continues to evolve, using the agile process, a current example

 
In early 2017 Comcate partnered with Kentucky clients to leverage its technology to meet legislation aimed at empowering code enforcement officers by extending lien priorities and consolidating code provisions. In less than two months a continuous feedback loop and an agile methodology enabled several revisions of the program which ultimately further streamlined the functionality and resulted in more effective programs. As a result agencies and officers throughout Kentucky are now using Comcate technology to better fight blight and increase the effectiveness of community improvement programs.

 

Vallejo – AVA success story

 
A good demonstration of this streamlined approach for program implementation is that of the Vallejo CA Police Department. In late December of last year the agency signed an agreement to implement the Comcate Abandoned Vehicle Manager program, and less than two weeks later initiated its first case in the system. The agile implementation coupled with an intuitive user interface translates into fast user adoption of the program, resulting in over 2000 cases being generated in the first half of 2017.

 
Have a great 4th of July holiday!


Dave Richmond
CEO
 
See more at www.mckinsey.com/business-functions/digital-mckinsey/our-insights/from-waterfall-to-agile-how-a-public-agency-launched-new-digital-services

 

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