eFM Enterprise

Customer Request Tracking and CRM Software

eFeedbackManager (eFM) Enterprise Edition is the complete customer service tool for local governments. Our web-based Customer Relationship Management (CRM) software captures, routes, and manages all forms of citizen requests.

eFM offers a comprehensive and seamless web-based approach to tracking email, postal mail, phone calls, and citizen drop-ins. Used in conjunction with our GIS Module, Outlook Module, or Code Enforcement Manager, it becomes an even more powerful program. Sample clients include:

Increase Staff Efficiency

Save time on administrative tasks

• Automated routing and tracking of requests
• Central database puts information at your fingertips
• Cases tracked to resolution with robust case management tools
• Automate notification of unresolved cases and open tasks

Improve Customer Service

Fulfill and exceed expectations

• Informed, prompt dialogue between city staff and customers
• Automatically updated information on each complete case
• 24-hour access to City Hall with online customer service center
• Email postings and blasts on topics of interest to customers and citizens