Low-cost request management for 311 non-emergency requests
Affordable, easy-to-use and secure software to manage non-emergency citizen requests efficiently and reliably. Staff improves time to closure and standardization of all non-emergency request management with entry level non-emergency 311 request management software. - Manage and track incoming non-emergency 311 citizen requests into centralized database
- Create, assign and track requests with pre-defined work flows, auto-assignment and auto-reminders
- Create custom scripts, forms and centralized best practice procedures to improve service
- Create reports on request topics, cases closed and time to closure to highlight issues
311 LIMITED EDITION BENEFITS - Efficient, consistent, reliable, centralized request management
- Reduced costs from receipt of staff-intensive citizen phone call requests
- Non-emergency requests managed consistently with centralized data and best practice management procedures
- Reports give management objective data for resource allocation and outbound communication
LOW COST - STARTING AT LESS THAN $30 PER USER PER MONTH
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