City Moves From Paper to Software Based Request Management
Sep 11,2007
The Challenge: Yuba City staff received citizen requests from on-site visits and phone calls. These requests were recorded on paper and painstakingly forwarded to the appropriate staff member for resolution. Reporting on and ensuring consistent and timely closure was difficult. City management wanted to improve staff efficiency and effectiveness. The Solution: Yuba City selected Comcate eFeedback Manager software to manage citizen requests. Comcate is the leading provider of customer relationship management software to public agencies. Comcate eFM automatically assigns, forwards and reports on citizen cases and staff communications. Yuba City created its “YC Direct Link” portal in the official city website with Comcate eFM. Summary: Yuba City has increased staff efficiency and improved customer service. For more information on Comcate eFM, please visit http://www.comcate.com .
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