Case Tracking Software Improves City Communication
Apr 17,2007
The Challenge: When the citizens of Wichita Falls made requests of their city government, their requests were recorded on paper and manually forwarded through city management staff for resolution. Wichita Falls’ City Manager, Darren Leiker, learned that efficiency and departmental communication could be enhanced and staff duplication of efforts minimized by using the robust case tracking software offered by Comcate, Inc. The Solution: Comcate is the leading provider of customer relationship management software to city and county agencies. The staff of Wichita Falls has become more efficient through the automatic case assignment and auto reminders, customized FAQ and reporting capabilities of Comcate eFeedback Manager software. Summary: Comcate’s eFM has helped the City of Wichita Falls provide excellent customer service to its citizens. For more information on Comcate eFM, please visit http://www.comcate.com .
|
