City Staff Responds Faster and Has Insight into Citizen Needs
Jun 19,2007
The Challenge: The city management of Thousand Oaks has a commitment to customer service. Staff members wanted software that would enable them to respond more quickly to citizen requests and allocate city resources based on citizen needs. The Solution: Thousand Oaks city management found the best functionality to meet their needs in Comcate eFeedback Manager software. Comcate, Inc. is the largest provider of customer relationship management software to public agencies nation-wide. Summary: Thousand Oaks staff members now use customizable templates to respond to citizen requests and benefit from the insight that comprehensive reporting provides for city resource allocation. For more information on Comcate eFM, please visit http://www.comcate.com .
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