Mar 6,2007
St. George Code Enforcement Department Implements Easy-To-Use Comcate CE The Challenge: As in many code enforcement organizations, the staff in the St. George, Utah Code Enforcement Department was becoming overwhelmed by the number of cases generated daily. Staff struggled to maintain accuracy and availability of case information by manually updating spreadsheets with the latest case details. Reporting on case status and closures was difficult and time-consuming and there was limited ability to report on specific districts, areas or specific categories of interest. It was very difficult to make current case data available in the field for field activities and to Code Enforcement Management for strategic staffing and management decision making. The Solution: Comcate, Inc., the leading provider of customer relationship management (CRM) request tracking software for public agencies, offers Comcate Code Enforcement Manager (CEM), an affordable solution tailored to meet the needs of code enforcement departments. The code enforcement department in St.George, Utah, selected Comcate CEM for its remarkable ease of use and ability to generate custom reports. Staff and management are now able to track cases by district and area and are considering integration with Comcate’s optional GIS module. Data has been migrated from their legacy system. After a few hours of personal training, Code Enforcement staff members are more efficient and productive than ever before. Summary: Comcate CEM’s ease of use and custom reporting capabilities has greatly enhanced the efficiency and productivity of the St. George, Utah Code Enforcement Department. Comcate Code Enforcement Manager software has become their central code enforcement platform and key to their ability to provide accurate and timely code enforcement to their community. For more information on Comcate Code Enforcement Manager software, please visit http://www.comcate.com .
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