Spokane, WA Offers Online Services and Communicates Proactively with Citizens

City Implements Software to Increase Efficiency and Communication

The Challenge: 

The progressive city of Spokane, WA takes its mission seriously: “To provide citizens the best and most efficient services possible that protect and enhance the quality of life through planning, visionary leadership and dedicated employees.”   Spokane city management wanted a way to automate citizen request management and facilitate communication with its 195,500 citizens. 

The Solution: 

Comcate eFeedback Manager software increases efficiency for city staff  with automatic routing and reporting of citizen requests.  Advanced FAQ functionality allows citizens to answer their own questions depending upon department and topic.  Citizens are also able to self-subscribe to interest groups to ensure they receive updated communications from city management.  With over 100 agreements signed with city and county agencies nation-wide, Comcate is the largest provider of CRM/request tracking software to public agencies. 

Summary: 

Comcate eFM has improved efficiency and communications for the city of Spokane, WA.  For more information, please email info@comcate.com .