County Aids Use Software to Record and Track Requests
Aug 7,2007
The Challenge: The County of Sonoma in northern California needed a method of easily logging the growing number of requests made to elected officials. County aids needed a solution that was easy to use and county management wanted comprehensive case management and reporting capabilities. The Solution: Sonoma County chose Comcate eFeedback Manager software, designed specifically for the needs of local government, for its rich feature set, strong reputation and ease of use. The counties of Orange, Del Norte and Clayton in California are also using Comcate software. Comcate, Inc., with over 100 client agreements signed, is the largest provider of customer relationship management software for public agencies. Summary: Aids in Sonoma County are now able to easily record and track requests with Comcate eFM and county management can review detailed case reports with case aging. For more information, please visit http://www.comcate.com .
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