Santa Clara Water District in California Adds GIS Functionality to Case Management Implementation
May 19,2009
The Santa Clara Water District has long been a satisfied Comcate client. They often find new uses for Comcate’s software that help them improve their work efficiency and customer service. They have decided to add Comcate’s GIS software to give them additional case management insight and control. Now in addition to being able to assign and report on cases by topic and issue, they are also able to assign cases to staff based on the watershed location in which the work needs to be performed. This new capability lets them achieve a smoother workflow and an additional tool to optimize the use of staff resources. "Comcate’s efeedback Manager has provided the Santa Clara Valley Water District with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Before long, we realized that the system was very helpful to us in coordinating cases internally when multiple bits of information are required from staff to respond to the customer. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.” – Mala Magill, Senior Management Analyst, Santa Clara Water District
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