Citizens Receive Rapid Response to Requests and Targeted Email
Jul 3,2007
The Challenge: Saratoga city management wanted to improve the effectiveness of city staff through automating staff workflow and also to proactively communicate with citizens using targeted outbound email. An analysis of customer relationship management solutions led Saratoga to choose software from Comcate, Inc. The Solution: Comcate, Inc. is the largest provider of customer relationship management software to public agencies nation-wide. Saratoga’s city staff now enjoys automated workflow resulting from the automatic assignment of citizen requests, automated reminder emails and comprehensive reporting capabilities integral to Comcate eFeedback Manager software. Summary: Saratoga citizens now receive better and more efficient customer service from their city management. For more information on Comcate eFM, please visit http://www.comcate.com .
|
