Comcate CRM Software Is Integral to Redondo Beach City Website
May 22,2007
The Challenge: The city website of Redondo Beach was just voted the citizens’ first choice as a source of community information, receiving 35% of the vote, ahead of local newspapers and the City’s newsletter. This escalation of website importance is a growing trend. With careful attention to process, a city’s website can become a major asset for any city’s management. The Solution: Redondo Beach decided to integrate Comcate eFeedback Manager case management software into its website, starting with a small internal implementation, then adding users, modules and compatible Comcate Code Enforcement Manager software. They then chose to expand to the external access phase of the implementation to provide 24x7 citizen access to city hall. Comcate, Inc., the leading provider of customer relationship software for agencies, has a large number of clients enjoying the benefits of increased efficiency, inter-department communication and customer service resulting from use of the affordable and easy to use software. Summary: The city of Redondo Beach recognizes the importance of CRM in its city website and will continue to be a leader in meeting the needs of its citizens. For more information on Comcate eFM, please visit http://www.comcate.com .
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