Leading Provider of CRM Software for Agencies Increases Efficiency and Customer Service
Jul 24,2007
The Challenge: Fast growing Rancho Cordova wanted to better track the cases and activities pertaining to its city management, code enforcement and animal services departments. A desire to increase overall efficiency and customer service led the City to the industry’s largest provider of CRM software to public agencies, Comcate, Inc. The Solution: Comcate eFeedback Manager software allows city staff to assign, track and report on citizen cases and provide customized FAQs and targeted emails, enhancing proactive communication with citizens and increasing insight into citizen needs for city management resource allocation. Comcate Code Enforcement Manager software increases officers’ time in the field by giving them remote access to live data, case reporting, scheduling and notice generation in the field. Comcate’s Animal Services application increases efficiency with case tracking features and customized external FAQs. Summary: With clients nation-wide, excellent references, and specialized software solutions designed to satisfy the diverse needs of Rancho Cordova’s city management, code enforcement and animal services departments, Comcate solutions were a natural choice. For more information, please email info@comcate.com .
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