“Access Pismo Beach” Lets Citizens Communicate With City Staff
Dec 11,2007
The Challenge: City Management in Pismo Beach wanted to keep citizens updated on city news and improve citizen communication with city staff. They found that integrating CRM software into the city website would enable citizens to submit online requests and improve both customer service and staff accountability. The Solution: Pismo Beach built the “Access Pismo Beach” component of its city website with Comcate eFeedback Manager software. Comcate is the leading provider of customer relationship management software to public agencies with over 150 contracts signed nation-wide. Comcate eFM automatically assigns, forwards and reports on citizen cases and staff communications. It’s advanced case management, FAQ and reporting functionality improves efficiency, customer service and insight into citizen needs. Summary: Pismo Beach has improved customer service and staff accountability with Comcate software. For more information on Comcate eFM, please email info@comcate.com.
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