Staff Is Empowered with Reporting in Tracking Critical Requests
Oct 16,2007
The Challenge: The staff in the City Manager’s office in Monrovia, CA was recording citizen requests on paper and manually forwarding them to appropriate staff members for resolution. Staff wanted to increase the efficiency of case management and ensure timely closure while citizens wanted increased access to city hall. The Solution: Comcate, Inc., the leading provider of citizen request software to public agencies, currently has over 150 agreements signed. Comcate eFeedback Manager software enables citizens to log requests through the city website and automatically forwards each request to the appropriate city employee, sending auto-reminders and auto-forwarding when staff availability or responsibilities change. Summary: Monrovia has increased its accountability and efficiency. For more information, please visit http://www.comcate.com .
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