CRM Software Manages Citizen Requests and Communications
Jan 20,2008
The Situation: City administrators for Monroe, WA serve a diverse population of sixteen-thousand residents. In order to better serve their needs and manage communications more effectively, the city implemented customer relationship management software from the industry leader. The Solution: Comcate eFeedback Manager empowers city staff with automatic case management and advanced reporting capabilities. It provides citizens with efficient 24x7 access to government, self-service capability and consistent case resolution. Comcate is the leader in providing web CRM software to public agencies. Summary: For more information regarding Comcate software, please email info@comcate.com .
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