Communication, Standardization Between Departments Improves
May 8,2007
The Challenge: The city of Modesto has a commitment to customer service. As a large city, they continuously look for opportunities to increase efficiency and customer service. City management found that integrating customer relationship management software, similar to the type used by large enterprises, could help and also increase inter-departmental communication and standardization. The Solution: After contacting other city managers, the City decided to implement Comcate’s eFeedback Manager software for its solid reputation, affordability, ability to manage large, multi-departmental communication, and ease of use and implementation. For a large city, a fast roll-out was imperative, as was the ability to quickly and easily customize templates. Modesto also found the software to be an excellent communication tool for city council members. Because multiple city functions are using the same case management process, the resolution of Modesto’s cases has become uniform and well managed. Summary: Modesto now provides its citizens 24x7 access to city hall and city management is operating more efficiently. For more information on Comcate eFM, please visit http://www.comcate.com .
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