Menlo Park, CA Establishes Pro-Active Communication with Citizens

City Manages Information to Assess Needs and Citizen Interests

The Challenge: 

City management in Menlo Park, CA wanted to improve customer service by instituting a program of pro-active communications with targeted groups of citizens.  Development of this communication channel required in-depth knowledge of citizens’ needs to be found only by collecting and managing request data by topic and department. 

The Solution: 

Menlo Park chose Comcate eFeedback Manager customer relationship management software for its comprehensive feature set designed specifically for the needs of city management.  Comcate’s excellent client references spoke highly of the product’s ease of use and implementation and of Comcate’s commitment to customer service. 

Summary: 

Menlo Park now is able to accurately assess citizen needs and provide information to specific interest groups based upon knowledge gathered with Comcate eFM.