City Staff and Code Enforcement Officers Use Specialized Software from Industry Leader
Oct 2,2007
The Challenge: The city of La Habra in northern Orange County, California has a population of over sixty-one thousand and a city staff of over two hundred employees. City management needed software to manage citizen request cases and consulted the city’s Code Enforcement department that was already using Comcate software to manage code enforcement cases. The Solution: Comcate eFeedback Manager software allows city staff to assign, track and report on citizen cases, enhancing proactive communication and increasing insight into citizen needs. La Habra enjoys enhanced FAQ functionality to address citizen needs and reduce the number of cases filed. Comcate Code Enforcement Manager software increases officers’ time in the field by giving them remote access to live data with remote case reporting, scheduling and notice printing. La Habra also uses Comcate GIS software integrated into their solution to access location data associated with cases. Summary: With over 150 agreements signed nation-wide, Comcate, Inc. is the leading supplier of CRM software for public agencies. For more information on the eFeedback Manager or Code Enforcement Manager solution, please email info@comcate.com .
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