Public Agencies Increase Responsiveness and Engagement with Mobile Application for Citizens
May 25,2010
May 25, 2010, (San Francisco, CA) – Comcate, Inc., the leading provider of web customer relationship management software for public agencies, has introduced an exciting new way for Public Agencies to offer citizens 24x7 access – Comcate Citizen Mobile Access for iPhones. Citizens using their iPhones can just point, click and submit, real-time while they are out in the community, to report their concerns or give feedback on issues facing Elected Officials. Public Agencies already launching the powerful Comcate application include the Cities of Beverly Hills, Cupertino, Fairfield, Modesto and Mountain View. Public Agency Management and Elected Officials benefit from a more interactive relationship around issues and services of interest to the community. Citizens contribute first-hand experience and up to the minute information and can submit photographs or notes to illustrate a concern and the software’s GIS integration adds the issue location. Automatic routing and seamless integration with Comcate’s industry leading eFeedback Manager cut costs by reducing staff time spent managing cases. Staff members resolve issues faster with automated case assignment and reminders. Management ensures better service and resource planning with reports on case management statistics. Elected Officials stay informed on issues of critical importance to citizens. The application can be easily downloaded from the App Store or from the Public Agency’s website and the citizen interface is branded to look and feel like part of the Public Agency’s website. Comcate President David Richmond says, “Comcate continues to meet the needs of Public Agencies with this exciting new way to engage citizens and increase responsiveness. We are pleased to provide this powerful addition to the Comcate software family designed to improve efficiency and effectiveness.” For more information, please email info@comcate.com or call 415-249-4904.
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