Customer Relationship Software Improves Efficiency and Customer Service
Apr 15,2008
The Challenge: City management in Henderson, the second largest city in Nevada, wanted a software solution that would enable them to open, track and report on citizen requests, communications and cases in a systematic and comprehensive manner for their 270,000 residents. City management selected Comcate eFeedback Manager for its advanced functionality, ease of use, and reputation for excellent customer service. Comcate is the leading provider of customer relationship software for public agencies with over 150 agreements signed nationwide. The Solution: Comcate eFeedback Manager CRM software automatically assigns requests and cases to the appropriate city staff members, sends auto-reminders to case owners, and empowers staff with advanced FAQ and communications management capabilities. Customizable and detailed reporting functionality gives management insight into trends and issues, and yields objective data that can be used to make informed resource management decisions. eFeedback Manager standardizes case management, centralizes case and communications data, and provides supporting infrastructure for implementing case management and communications best practices. Summary: The city of Henderson is increasing efficiency and customer service with Comcate software. For more information on Comcate eFeedback Manager or other Comcate software products, please email info@comcate.com.
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