Mayor and Board of Aldermen Satisfy Customer Service Initiative
Feb 10,2009
The Challenge: The Mayor and town’s Council of Aldermen representing the forty-thousand residents of Collierville wanted to gain more insight into citizen requests. They researched and selected request tracking software from Comcate, the leader in providing CRM software to public agencies. The Solution: Comcate eFeedback Manager automates citizen request owner assignment, escalation, sends auto-reminders to case owners, and can automatically generate detailed case reports including time to case closure and requests by topic. Management can gain significant insight into citizen needs and improve staff efficiency by implementing the easy-to-use web software solution. Summary: For more information on Comcate eFM, please email info@comcate.com.
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