City Management Uses Web Software to Manage Citizen Requests
Oct 30,2007
The Challenge: The management and staff in Richmond are progressive in customer service and vision for their city. Web case management software was a natural component for their comprehensive city website that features e-news citizen self-subscription and on-line citizen request reporting. The Solution: Comcate, Inc., the leading provider of customer relationship management request tracking software for public agencies, has over 150 agreements signed to implement Comcate’s solutions. Comcate eFeedback Manager CRM software enables cities to manage and report on cases and communicate proactively with citizens. Summary: Richmond citizens are more satisfied with their quick and continuous access to city hall and city management has more insight into citizen needs. For more information on Comcate eFM, please visit http://www.comcate.com .
|
