Burlingame, CA Communicates Proactively with Citizens

City Uses FAQs and Automated Responses to Respond Faster to Citizen Requests

The Challenge: 

Burlingame city management wanted to create a better and more responsive relationship with its citizens.  The desire to establish proactive communication drove them to seek the affordable and easy-to-use software solution used by more government agencies than any other. 

The Solution: 

Comcate, Inc. is the largest provider of customer relationship management software to public agencies nation-wide.  Burlingame city staff uses the advanced FAQ functionality and customizable automated response capabilities in Comcate eFeedback Manager to respond to their citizens far more quickly and effectively than ever before. 

Summary: 

Comcate eFM has increased efficiency and customer service for the city of Burlingame.  For more information, please visit http://www.comcate.com