Customer Relationship Management Software Improves City’s Customer Service and Communication with Citizens
Dec 26,2007
The Challenge: Arkansas City management strives to provide a high quality of life for citizens by furnishing a variety of services in a professional and courteous manner. In support of that goal, city management decided to improve customer service and communication with citizens by implementing CRM software to track and manage citizen requests. The Solution: Comcate is the leading provider of customer relationship management software to public agencies with over 150 agreements signed nation-wide. Comcate eFeedback Manager has advanced case management, FAQ and reporting functionality that improve efficiency, customer service and insight into citizen needs. Arkansas City chose Comcate eFM for its superior functionality and ease of use. Summary: Arkansas City staff and management now offer better customer service and improved communication better with citizens. For more information on Comcate eFM, please email info@comcate.com.
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