Company

In 2000 Comcate was founded with the help of retired city managers and Silicon Valley technologists. With close access to the customer base, our team developed software exclusively for public agencies. Despite our enormous successes and growth since the founding, we are still an entrepreneurial company providing personal attention for each of our clients. Thanks for visiting our web site.

My Start-Up Life, written by Comcate founder Ben Casnocha, has been published and is now available at bookstores (Barnes & Noble, Borders) and online at Amazon. It highlights the launch of Comcate and has been recognized by major media. Learn more at www.mystartuplife.com

Our Goals

With Comcate, the client always comes first. We design our software with client objectives and goals in mind:

Build Software Solutions that Solve Problems:

We work closely with our clients to identify what they need to accomplish and then incorporate those ideas into our newest releases. Our software also integrates with existing government programs, including Tele-Works and GIS. Helping governments use resources efficiently is a priority.

Provide Comprehensive Services that Maximize Return on Investment:

We want our clients to be successful, therefore we provide all of the support they need to maximize the return on investment in our products. We offer complete implementation, training, integration and support services to our clients.

Deliver Products that Can Be Customized:

Designed to work for most local governments, our products are customizable. Reports and user interfaces can be modified to meet the individual needs of our clients.

Guiding Principles

Comcate's interactions with both clients and employees ultimately transform how local governments interact with their citizens.

Passion:
Our energies are focused on client needs and creating the necessary innovations and adjustments required to achieve excellence.

Attention:

Listening to our customers, our advisors, and local government communities has determined the nature and scope of our business. We listen, we think -- and then we act.

Philanthropy and Community:
Because we believe in the value and effectiveness of the local communities we serve, we have established the Comcate Foundation. This non-profit organization is dedicated to assisting governments in the implementation of technology programs as well as the support of young people in service-oriented entrepreneurial endeavors. We donate 1% of our employee time, 1% of our profits, and 1% of our pre-IPO equity to the Foundation.

A History of Innovation

In a sixth grade technology elective then 12 year old Ben Casnocha was tasked with building a community service web site that was connected in some way to government. Based on the popularity of customer complaint resolutions in the retail sector, he felt that there was a need for a service that would resolve citizen complaints about local government. Shortly thereafter he launched an internet company to do just that. That service ultimately resolved the complaints of hundreds throughout the United States. Through this experience Ben learned that some governments were quite good at handling customer requests, and others were not so good.

Based on the interactions seeking complaint resolution, Ben gathered valuable information on the customer support needs of local governments through focus groups and meetings with city managers, IT directors, and other city officials. He embarked on developing Comcate’s first product, a request tracking tool for cities. This commitment to understanding the clients’ needs continues today.

When Ben started demonstrating the early version of eFeedbackManager, word spread about Comcate’s founder and product and Ben received many meeting and speaking requests. As a result, cities throughout California began purchasing Comcate’s product. Based on this success and input from advisors, Comcate now has a group of professionals with 100+ years experience in local government and business to lead the company going forward.

Now 18 years old, Ben has been recognized internationally for his vision in e-government and his accomplishments as an entrepreneur. He was recently named one of the most influential people in the world on internet and politics (www.politicsonline.com). He has been featured on CNN Headline News, TechTV, and profiled in the SF Weekly . He has spoken at Stanford University and other business forums. Although Comcate has outgrown Ben's bedroom and now is a trusted CRM solution for cities, we still rely on the entrepreneurial passion that led to Comcate's creation.

To find out more about Comcate's Entrepreneurial History, or if you are a member of the press, please contact Ben Casnocha directly: ben@comcate.com or 415-517-1547. Visit his personal web site at www.casnocha.com or his blog at ben.casnocha.com.

Join Our Team

What’s it like to work at Comcate? If you wander through our corporate headquarters in San Francisco, you will find a collaborative environment where dedicated and thoughtful technologists, former public agency employees, and client service representatives share ideas and work hard to best meet a customer’s needs. If you want to be challenged while working in a supportive, collegial environment, email our Human Resources department hr@comcate.com.