• Posted On: December 09, 2014

Code enforcement is a vital service that communities depend on to keep them safe and their neighborhoods clean. During bad economic times, code enforcement departments are stretched to the limit, which is why bringing citizens into the mix makes sense, not just during a recession, but in good times as well.

The recession forced many homeowners into foreclosure, which left houses vacant for months if not years. Vacant houses can be bad for a neighborhood, not just because they can attract squatters and illegal activity, but because it affects the overall appearance of the home, and its structural integrity can come into question. Issues like these can bring down values of the surrounding homes. To stay on top of weed abatement issues, structural concerns or illegal activity, the best-prepared cities are using their most valuable resource – their citizens – to lend a hand.

For communities facing overwhelming code issues, the city has to think outside the box because they are already financially stressed and can’t budget more full time employees. To keep the quality of life at the current rate or better, a priority needs to be placed on code enforcement, which should include bringing in new technologies that improve workflow.

Residents are the eyes and ears of what is going on within any community. The process through which they are made to file reports is filled with so much red tape and hassles, they often don’t get involved. For those who do get involved, they are often left feeling the city or county government doesn’t care because it takes so long for them to respond. A majority of the time, it’s not that the city employees don’t care, it’s that they are understaffed or pitted against work processes that are inefficient.

With citizen mobile access, the community becomes part of the solution. A large percentage of your community is using mobile technology already, and all it takes is a simple download to get them started on reporting problems, quickly and efficiently, to the right people.

With Geo-locate integration and the ability to attach photographs of problem areas, citizens can use their smartphones, tablet computers or laptop and desktop computers to file a report that goes directly to the city workers who will take action. One of the automated features is the way citizens who file the reports are notified on the progress – they get 24/7, real-time status updates.

Every community is different, even if you are facing similar problems. Because of this, you need a solution that allows you to customize it to your liking. When looking for a vendor to provide you with a solution to manage your code enforcement issues, be sure you have a say in how you get to use it.

At Comcate, we understand that your biggest assets are your residents. They want to be part of the solution, so we created citizen mobile access to give them more control. We’ve empowered communities with this technology and helped them bring to light problem areas that need direct attention. We’ve also taken out the red tape and the delays that keep good neighborhoods down. Get connected today with Comcate’s comprehensive list of solutions.

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