Evaluating Your Agency’s Ability to Manage COVID 19 Response

  • Posted On: October 23, 2020

The COVID-19 pandemic has presented many challenges for organizations across the country.  Normal, everyday tasks now have to be reimagined in a virtual or socially distanced manner. This presents a unique challenge for public agencies as many are not prepared to set up teleworking for staff or handle online requests/feedback from the community. The pandemic […]

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Combining Code Manager and Citizen Engagement to Maximize Agency Efficiency

  • Posted On: October 20, 2020

Like many organizations, agencies are tasked with doing more work, with less resources, in less time. Leaders are increasingly relying on easy to use technology to increase department efficiency and employee productivity, while still fostering a community that is clean and safe for all who call themselves a member. Comcate offers two solutions agencies can […]

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Key Metrics to Help You Evaluate the Effectiveness of Your Current Software

  • Posted On: October 16, 2020

The software your department utilizes can leave workflows stagnant if it doesn’t speak to the specific program you need to manage. Even worse, it may be costing you more to manage the tool. Here are a few key metrics to help assess the effectiveness of your current software and if it’s the right tool for […]

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Insights From the 2020 ICMA Conference

  • Posted On: October 05, 2020

Comcate was proud to be a sponsor of this year’s ICMA virtual conference. As in years past the conference provided exhibitors and attendees key insights to help your agency support the communities you serve. 2020 has been a challenging year for agencies given the uncertainty surrounding the COVID-19 pandemic. Departments saw these challenges as opportunities […]

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Effectively Changing Technology – Best Practices

  • Posted On: September 15, 2020

Switching technologies can seem like a daunting task. However, it doesn’t have to be. Keep in mind there is a reason why the switch is happening and what the end goal will bring you. Here are some best practices when switching technologies: Define the specific goals you want to accomplish with the change Establish clear […]

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Strengthening Citizen Engagement

  • Posted On: September 15, 2020

Strengthening the citizen engagement in your community includes receiving more feedback and increasing dialogue with your citizens to help get more commitment from your community. This can increase the likelihood that projects or solutions will be more widely accepted. There are additional benefits to creating a strong citizen engagement process: Allows you to see differing […]

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What’s Next for Code Enforcement?

  • Posted On: September 14, 2020

The year 2020 has been unlike any other year we have experienced and has stressed the importance of a flexible work environment. Comcate understands what public agencies need after working with them for 20 years and has made the investment to update two of our main product offerings – Code Manager and Citizen Engagement. What […]

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Why Implement the Same Infrastructure as Federal Agencies?

  • Posted On: September 08, 2020

On-premise or cloud-based solution? This is a question facing many public agencies when looking to upgrade technology. Utilizing cloud-based technology reduces maintenance costs and allows for automated updates. But what about security, redundancy, and other infrastructure needs? Is going cloud-based really a safe option? Comcate has invested in having our software hosted on Amazon’s GovCloud […]

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Returning to the Office?

  • Posted On: September 01, 2020

Is your agency working from home, partially from home, or back in the office? This is a difficult decision that many agencies have faced during this pandemic. And each choice comes with its own challenges. Some agencies decided to work from home since that was easier than dealing with the CDC guidelines, but that also […]

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Establishing SOPs for Your Agency

  • Posted On: August 27, 2020

When a key employee leaves the organization, this can have a bigger impact on the staff and management left behind than may be initially realized.  This is especially true in smaller agencies where the employee may have been wearing multiple hats and is the only one with key information in certain areas.  Standard operating procedures, […]

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